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Charlotte Chamber Commerce
Mantissa Corporation
616 Pressley Road
Charlotte, NC 28217
ph (704) 525-1749
fax (704) 525-6129

ClientLogicDownload PDF

Sortation System Case Study: ClientLogic


Grove City, OH

ClientLogic is an international provider of integrated customer management solutions, including marketing, customer-contact, and fulfillment services. A subsidiary of Canadian diversified company Onex Corporation, ClientLogic is headquartered in Nashville, TN and operates in 53 locations throughout North America, Europe, and Australia.

The Challenge

The Grove City location is a third party distributor that contracts its resources to a variety of companies that have chosen not to focus their efforts on distribution. Companies including consumer-goods manufacturers, leading software providers, Internet-based retailers, computer and peripheral original equipment manufacturers, publishers, apparel, and more, contract with ClientLogic to handle their inventory and distribution functions.

To achieve their goal with multiple type customers, ClientLogic needed a highly flexible system capable of handling a wide array of product types, sizes, shapes, and weights.

The Mantissa Solution

Designed to embrace ClientLogic’s core philosophy to “Think Like a Customer,” Mantissa engineered a sortation solution to maximize functionality and flexibility. Using one 604-foot tilt-tray sorter, the system sorts individual items into customer orders, packs those orders and sorts them to outbound shipping destinations. Every item and every customer order is tracked, measured, and reported throughout this process.

Product can be introduced manually in either single tray or double tray loads from the same induction area, eliminating the need to presort based on product size. Items are then directed to one of 141 4/10 double/double chutes or 5 single -level chutes as determined by Mantissa’s Merlin software. The 4/10 chute consisting of four chambers, maximizes operating efficiency by allowing operators to pack orders from one wave of product while the machine sorts the next wave. Pneumatic selector switches allow control of product between chambers. Each packing chute contains a dual light/button module controlled by Mantissa’s proprietary Light Wizard technology for status and control of the sorting operation. Once the light module turns on, the order is complete and ready to be packed by an operator for shipping. Packed orders are then conveyed to one of three automatic inductors to be introduced onto the tilt-tray sorter. The sorter diverts into either 25 gaylord chutes or two fluid loading chutes with powered conveyor and gravity extendable units for shipping.

Mantissa’s solution meets the diverse needs of Client Logic by being versatile enough to handle the dynamic sales cycles for multiple vendors as well as the wide cross section of product.

In need of a customized sortation solution?

Developing a sortation system for your organization can seem like an overwhelming task. There are a seemingly infinite amount of variables to consider.

Let us put our years of experience and innovation in the material handling industry to work for you.

Give us a call to get started today. When you call, one of our friendly and knowledgeable staff members will evaluate your needs and help get the ball rolling.

Call (704)525-1749
to get started.

Want to see one of our sortation systems in person?

Sure, we've provided lots of photos and videos of our sortation systems here on our website, but you'd certainly like to see one in person.

You are more than welcome to schedule a visit to our facility in Charlotte, NC.

We've got two operational on-site demos at our facility. And there are several local client installations that we can tour as well.

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